- Furniture New
Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy only covers replacements for eligible products that are defective, Demaged Shipment, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
If You Recived The Shipment In The Above Conditions That Are Mention Above, You may initiate a replacement request by droping email to our customer care services at [email protected] Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the product, and may, under certain circumstances, advice a replacement. for any product related issuce/ dent on product, customer have to raise the complaint to the manufacture of the product.
We will arrange for a pickup of the old product from your address registered with jantacart.com at the time of purchase of the product. If you wish to ship your product from any other location, or if our courier partners do not service your registered location, you will be required to return the product, at your own expense, to the following address:
We recommend you use a reliable courier service to return the old product.
While handing over a product for shipping or otherwise shipping it back to us, please ensure that you pack the product securely to prevent any loss or damage during transit.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.
Essential goods: No cancellation or return will be allowed for essential goods like kitchen appliances, cleaning items, Mops, Broom, Kitchen Cooking essential goods.