CAN I REQUEST FOR A Return / Replacement?
Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if
- Kindly share the opening video of the shipment before raise issue regarding replacement.
- Our examination of the product shows a defect that qualifies the product for replacement
- A replacement request is made within 1( One) Working days of receipt of the delivery of the order by mail to [email protected], also attach the opening video of the products with it's OID. This will cover only return products, non return products will not fall in this category .
- The product has been received in its unused, original condition.
- If Products Is Demaged During RTO Then Their Will be No Refund/ Replacement For That Shipment.
- Kindly Repack The Shipment in Its Original Packing That You Recived, with Their Original Bills, Price Tags, Brand Tags & More After Then Drop Email For Replacement To [email protected] For The Shipment For Which You Want The Replacement With it's Oder ID.
- Special Price Products Are Not Fall In The Replacement Categories
- Replacement is only done is the desired products is in stock.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy only covers replacements for eligible products that are defective, Demaged Shipment, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
HOW DO I PLACE A REPLACEMENT REQUEST?
If You Recived The Shipment In The Above Conditions That Are Mention Above, You may initiate a replacement request by droping email to our customer care services at [email protected] Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the product, and may, under certain circumstances, advice a replacement. for any product related issuce/ dent on product, customer have to raise the complaint to the manufacture of the product.
WHAT IS THE PICKUP PROCESS FOR REPLACEMENTS?
We will arrange for a pickup of the old product from your address registered with jantacart.com at the time of purchase of the product. If you wish to ship your product from any other location, or if our courier partners do not service your registered location, you will be required to return the product, at your own expense, to the following address:
We recommend you use a reliable courier service to return the old product.
While handing over a product for shipping or otherwise shipping it back to us, please ensure that you pack the product securely to prevent any loss or damage during transit.
I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.
Cancellation Of Order
- Customer Can Cancel The Order From Their Account Before The Order Dispatching.
- For Prepaid Order Customer have to cancel the order from their account.
- If Prepaid Order is cancelled after dipatching then shipping amount will be deducted from the refunded amount.
Essential goods: No cancellation or return will be allowed for essential goods like kitchen appliances, cleaning items, Mops, Broom, Kitchen Cooking essential goods.