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HOW DO I CANCEL AN ORDER?

You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.

If you wish to cancel an order, please follow these steps:

Kindly Note: Products titled as PDF/E Book products , Xerox products , Magazine products are not entitled for any Cancellation or Refund.



For Prepaid Order: Prepaid Order Will Not be cancelled after shipped, sometimes their will be internal problems in delivery centers due to which their will be delay in the delivery, so if customer will ask for the cancellation & Refund. Then the refund will be done after deducting the shipping charge from it, the rest of amount will be credit to the customer bank account.



For COD: Cash on delivery order will be cancelled before shipping, after shipping for cancellation request kindly drop the mail to care@jantacart.com


HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?

Once you cancellation request is accepted, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If you opt for having the money transferred back to the source of transaction, it may take up to 3-5 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by jantacart.com.

WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

HOW LONG DOES IT TAKE FOR A REFUND TO BE REFLECTED IN MY ACCOUNT?

We Will excepted, Generally, returns across all payment options take between 3 to 5 working days (excluding holidays) to reflect in your account and sometimes the process takes 5 to 7 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.